Shipping and Handling

Skutchi Designs will decide the best way to ship the item based on size, weight and delivery restrictions.  Small packages will ship via UPS Ground.  Larger items will ship as freight (Dock to Dock) unless other wise expressed by customer. (Inside delivery will incur extra charges.) Delivery Quotes Includes shipping and handling

Small Package Delivery Depending on the size, shipments where any single package is less than 100 pounds will deliver by UPS. These carriers bring the items right into your office or home and if for some reason you are not available, in most cases they will leave the product without a signature. If not, they will either automatically redeliver or leave specific instructions on how to arrange redelivery. The date range indicated on your order confirmation will allow up to 1 week for transit time from date of shipment. Truck Delivery Items that are too large or heavy for the small package carriers may be delivered by a carrier equipped to handle larger packages. Drivers are not required to remove the product from the truck and may need assistance to complete the delivery. This method of shipment is utilized only for bulky items or commercial customers with a loading dock. The date range indicated on your order confirmation will allow up to 1 week for transit time from date of shipment. White Glove Basic Delivery   Large, fragile or heavier items requiring special handling will deliver via a national furniture delivery service. The delivery service will call before the delivery to arrange a day and approximate time of delivery. Two people will deliver the product to your room of choice. A signature will be required. The date range indicated on your order confirmation will allow up to 3 weeks for transit time from date of shipment. White Glove Premium Delivery   Large, fragile or heavier items requiring special handling (simple assembly, stairs, etc.) will deliver via a national furniture delivery service. The delivery service will call before the delivery to arrange a day and approximate time of delivery. Two people will deliver the product to your room of choice, set it in place and remove all packaging materials. A signature will be required. The date range indicated on your order confirmation will allow up to 3 weeks for transit time from date of shipment.

Delivery Time    We work very hard with our suppliers and warehouses to minimize lead times at all levels. For items shipping by truck or small package carriers, we allow up to 1 week for transit time. On White Glove shipments we allow up to 3 weeks for transit due to the special handling required on these deliveries. Special or custom orders can take between 4-12 weeks for delivery. The delivery dates shown on your acknowledgement reflect both the time it takes us to ship the product and the transit time depending on the method of transportation. Should you have an immediate need for an item, please call one of our sales specialists at 1-888-99Desks or 631-218-4001. We will be glad to help you select products that can ship on a priority basis. Assembly    Items requiring assembly are typically noted as RTA (Ready to Assemble) or KD (Knocked Down). RTA furniture costs much less than you would expect to pay because you do the final assembly, and shipping charges are lower due to the smaller/flat packages. Assembly is simplified with the use of cam locks and usually requires only a screwdriver to complete. If assembly becomes an issue for you on any product, simply contact us at 1-888-99Desks or 631-218-4001 and we will direct you to a local service for assistance. Returns and Damage    At Skutchi.com, we stand behind every product we sell. If for any reason you need to return your order, contact our customer service department within 24 hours of receipt at 1-888-99Desks or 631-218-4001 to review your options. All returned products must be in new condition and in the original packaging. We use a unique returns service that does all of the paperwork for you at our request. We cannot accept returns without required authorization. Unauthorized returns will be non-refundable. Depending on circumstances, outbound and return freight charges, as well as a restocking charge, may apply.  Skutchi Designs, Inc. Reserves the right to replace just the part of the product that is damaged. In the event damage is apparent at delivery, it is imperative you contact customer service at 1-888-99Desks or 631-218-4001  immediately. We are experts at resolving damage situations provided we are notified on a timely basis. Proper notation of damage ( “carton crushed”,” box torn”, etc. will suffice) on the delivery receipt will ensure our ability to fully refund or replace the part of the item that was damaged. Carrier regulations require notification within 14 days of receipt of the merchandise. Order Cancellations and Changes    If you find the need to cancel an order or change an item, color, size, ship to address, etc. please call us as soon as possible at 1-888-99Desks or 631-218-4001. If order has been pulled and boxed ready to ship additions costs may apply. We will be glad to accommodate your request providing the order has not shipped.  Returns and Damage   In the event the product has shipped and changes cannot be made. There will be no return or cancellations on special or custom order. Returns are subject to a 15% restocking fee plus freight.